{"id":18406,"date":"2022-05-20T16:29:03","date_gmt":"2022-05-20T23:29:03","guid":{"rendered":"https:\/\/www.tapmaster.ca\/?page_id=18406"},"modified":"2025-08-18T09:49:14","modified_gmt":"2025-08-18T16:49:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.tapmaster.ca\/us\/support\/","title":{"rendered":"Tapmaster\u00ae Support"},"content":{"rendered":"\n<div class=\"wp-block-columns has-ast-global-color-5-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"border-radius:12px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading install-instructions\">Installation Instructions<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Euro Foot Activators<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster Euro Activator Installation\" href=\"\/wp-content\/uploads\/2022\/05\/Model-1770-1771-1775-1776-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1770\/1775 Euro foot activator (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Kick Pedal Activators<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster Kick Pedal Installation Instructions\" href=\"\/wp-content\/uploads\/2022\/05\/Model-175017511752-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1750\/1752 Kick Pedal activator (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cabinet Door Activators<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster Cabinet Door Activator Instructions\" href=\"\/wp-content\/uploads\/2022\/05\/Model-1720-1721-1722-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1720\/1721\/1722 Cabinet Door activator (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>In-floor Activators<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster In-floor Activator Instructions\" href=\"\/wp-content\/uploads\/2022\/05\/Model-1780-Series-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1780\/1786 In-Floor activator (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Tapmaster In-Floor surface mount kit instructions\" href=\"\/wp-content\/uploads\/2022\/05\/1780-Surface-Mount-Kits-QR.pdf\" style=\"text-decoration:none;\">Surface Mounting Kits (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Combination Activators<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster Cabinet Door\/Euro Combination Instructions\" href=\"\/wp-content\/uploads\/2022\/05\/Model-1778-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1778 Cabinet Door\/Euro Activator (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Tapmaster Cabinet door\/Kick Pedal combination instructions\" href=\"\/wp-content\/uploads\/2022\/05\/Model-1758-Pack-QR.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\">Model 1758 Cabinet Door\/Kick Pedal Activator (PDF)<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-right\">Quick Links<\/h2>\n\n\n\n<p class=\"has-text-align-right\"><a style=\"text-decoration:none;\" href=\"#install-instructions\">Install instructions<\/a><br><a style=\"text-decoration:none;\" href=\"#troubleshooting\">Troubleshooting guide<\/a><br><a style=\"text-decoration:none;\" href=\"#common-procedures\">Common procedures<\/a><br><a style=\"text-decoration:none;\" href=\"#submittals\">Submittals and drawings<\/a><br><a style=\"text-decoration:none;\" href=\"#contact-us\">Contact us<\/a><br><a style=\"text-decoration:none;\" href=\"https:\/\/pro.tapmaster.ca\/parts-exploded-views\/\" target=\"_blank\" rel=\"noreferrer noopener\">Part exploded views<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"\/>\n\n\n\n<div class=\"wp-block-columns has-ast-global-color-5-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"border-radius:12px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading troubleshooting\" id=\"troubleshooting\">Troubleshooting Guide<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Problem: Dripping Faucet<\/strong><\/summary>\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 1:<\/strong> Turn off the cold water supply line to the faucet. If the dripping stops, service or replace the valve block on the cold water line. See below for valve block service procedure.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 2:<\/strong> Turn off the hot water supply line to the faucet. If the dripping stops, service or replace the valve block on the hot water line.See below for valve block service procedure.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 3:<\/strong> Pinch off the yellow tube between the pilot\/actuator valve and the first valve block with pliers (DO NOT CRUSH). If dripping stops replace the pilot\/actuator valve.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Problem: Water slow to shut off or will not shut off<\/strong><\/summary>\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 1:<\/strong> Turn off the hot and cold water supply line to the faucet. Disconnect the green tube from the valve block on the COLD WATER side. Slowly turn on the cold water, using a container to catch the water which should flow in a steady stream from the green line. If there is no flow or poor flow, service the cold water valve block (see below). If flow is good, proceed to the next solution.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 2:<\/strong> Turn off the hot and cold water supply line to the faucet. Disconnect the green tube from the valve block on the HOT WATER side. Slowly turn on the hot water, using a container to catch the water which should flow in a steady stream from the green line. If there is no flow or poor flow, service the hot water valve block (see below). If flow is good, proceed to the next solution.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 3:<\/strong> Ensure green tubes from valve blocks are reconnected following solutions 1 and 2. With the hot and cold water still turned off, disconnect the blue tube coming from the pilot\/actuator valve from the first valve block. Slowly turn on the water supply to the faucet, once again using a container to catch water, and check the flow from the blue tube. If there is no flow or poor flow, replace the pilot valve.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Problem: Water is slow to turn on or will not turn on<\/strong><\/summary>\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 1:<\/strong> Ensure that the pilot valve is in contact with the activation mechanism of your model by removing the pilot\/actuator valve its housing and operating the top black button by hand. If the water flows, you will need to adjust the mechanism to ensure good contact.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 2:<\/strong> Turn of the hot and cold water supply. Disconnect the blue tube coming from the pilot\/actuator valve at the first valve block. Slowly turn on the water and check if there is steady flow from the blue tube. If flow is poor, replace the pilot valve.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 3:<\/strong> With water supply to the faucet turned on, disconnect the yellow tube coming from the pilot\/actuator valve at the first valve block. Using a container to catch any water, activate the Tapmaster<strong><sup>\u00ae<\/sup><\/strong> and observe the water flow from the yellow tube. If there is no flow, replace the pilot valve. If there is a short burst of water, service the valve block (see below).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Problem &#8211; Noise from valve blocks when water is activated<\/strong><\/summary>\n<p><strong>Solution 1:<\/strong> Turn off the cold water supply line to the faucet. Activate the water flow with the Tapmaster<strong><sup>\u00ae<\/sup><\/strong>. If there is noise, service the valve block on the cold water line (see below).<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-background-color has-background\"><strong>Solution 2:<\/strong> Turn off the hot water supply line to the faucet. Activate the water flow with the Tapmaster<strong><sup>\u00ae<\/sup><\/strong>. If there is noise, service the valve block on the hot water line (see below).<\/p>\n<\/details>\n\n\n\n<p><a title=\"Tapmaster Troubleshooting guide and exploded parts view.\" href=\"\/wp-content\/uploads\/2022\/05\/Tapmaster-Service-Instructions-Rev4.pdf\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:none;\"><span style=\"color: #076ec1;\">Download our troubleshooting guide and exploded parts view (PDF).<\/span><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"\/>\n\n\n\n<div class=\"wp-block-columns has-ast-global-color-5-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"border-radius:12px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"common-procedures\">Common repair procedures<\/h2>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Valve block service procedure<\/strong><\/summary>\n<p><strong>Step 1: <\/strong>Turn off the water supply(s) and disassemble the valve block by removing the four hex screws, take care not to lose the spring (see the illustrated breakdown).<\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Remove the diaphragm and the filter-screen, clean all the ports in the body and manifold with vinegar or a commercial water deposit cleaner (paying attention to the small passages).<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Inspect the filter-screen and diaphragm and clean or replace as required (note: filter-screen is a dual purpose part, functioning as a coarse screen for the main water flow and is a porous plastic with 25 micron filtration to protect the control circuits).<\/p>\n\n\n\n<p><strong>Step 4:<\/strong> Reassemble the valve block as per the illustrated breakdown (pay attention to the alignment of the body diaphragm and manifold, take care not to crush the duck bill check valves on the diaphragm).<\/p>\n\n\n\n<p><strong>Step 5<\/strong>: Tighten the screws in an alternating crossing pattern. (hint: if the valve block is mounted use a little Vaseline or silicone grease to hold the spring in place).<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"\/>\n\n\n\n<div class=\"wp-block-columns has-ast-global-color-5-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"border-radius:12px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"submittals\">Submittals and custom applications<\/h2>\n\n\n\n<p>Submittal documents are used by engineers, architects and contractors to aid in the specification of Tapmaster\u00ae products in new projects.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Cabinet door and custom cabinet integrations<\/strong><\/summary>\n<p>* 1710 Models have been renamed 1721 as of January 1, 2022<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Submittal document for Tapmaster cabinet door activators\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1710-1720-1722.pdf\" target=\"_blank\" rel=\"noopener\">Model 1720\/1721\/1722\/1730 standard cabinet activators (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Submittal for Tapmaster latching cabinet activators\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1710L-1720L.pdf\" target=\"_blank\" rel=\"noopener\">Model 1720L\/1721L\/1722L\/1730L latching cabinet activators (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Submittal for Tapmaster latching cabinet activator with external button\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1710LB-1720LB.pdf\" target=\"_blank\" rel=\"noopener\">Model 1720LB\/1721LB\/1722LB latching cabinet activators with external button (PDF)<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Toe kick pedal models<\/strong><\/summary>\n<p>* 1740 Models have been renamed 1751 as of January 1, 2022<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster kick pedal activator submittal documents\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-175x-Kick-Pedals.pdf\" target=\"_blank\" rel=\"noopener\">Model 1750\/1752\/1751\/1758 Kick pedal activators (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Tapmaster Model 1760 universal foot pedal submittal\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1760-1761-1762.pdf\" target=\"_blank\" rel=\"noopener\">Model 176x Series foot pedals &#8211; End of Life (PDF)<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Euro foot activator models<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a title=\"Tapmaster Euro foot activator submittal\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1770-1771-1775-1776.pdf\" target=\"_blank\" rel=\"noopener\">Model 1770\/1771\/1775 &amp; 1776 Euro foot activators (PDF)<\/a><\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>In-floor activator models<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li><a title=\"Tampaster in-floor activator submittal\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1780-1781-1782-1784.pdf\" target=\"_blank\" rel=\"noopener\">Model 1780\/1781\/1782 &amp; 1784 In-floor activators (PDF)<\/a><\/li>\n\n\n\n<li><a title=\"Tapmaster in-floor activator with temperature control submittal\" href=\"\/wp-content\/uploads\/2022\/05\/Submittal-1786.pdf\" target=\"_blank\" rel=\"noopener\">Model 1786 In-floor activators with temp control (PDF)<\/a><\/li>\n<\/ul>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\" id=\"contact-us\">Still Need Help?<\/h1>\n\n\n\n<p>Reach out below or use our live chat in the bottom right corner of your screen!<\/p>\n\n\n\n<p><span style=\"color: #333333;\"><strong>Address:<\/strong> 3-1470 28th Street NE Calgary AB, Canada T2A 7W6<\/span><\/p>\n\n\n\n<p><span style=\"color: #333333;\"><strong>Phone:<\/strong> <a style=\"color: #333333;\" href=\"tel:+18007918117\">1.800.791.8117<\/a><\/span><\/p>\n\n\n\n<p><span style=\"color: #333333;\"><strong>Business Hours:<\/strong> <\/span><br><span style=\"color: #333333;\">8:00am &#8211; 4:00pm Mon &#8211; Thurs<\/span><br>8:00am &#8211; 2:30pm Friday<br><span style=\"color: #333333;\">Mountain Time<\/span><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-leadin-hubspot-form-block\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 8002819,\n\t\t\t\t\t\t\t\t\tformId: \"48d75841-e1b5-4f3f-bd7c-c35afd499f40\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1775612942000-2807278616\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1775612942000-2807278616\"><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Installation Instructions Euro Foot Activators Kick Pedal Activators Cabinet Door Activators In-floor Activators Combination Activators Quick Links Install instructionsTroubleshooting guideCommon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18406","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/pages\/18406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/comments?post=18406"}],"version-history":[{"count":0,"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/pages\/18406\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tapmaster.ca\/us\/wp-json\/wp\/v2\/media?parent=18406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}