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FAQs, Installation Instructions, and Drawings

FAQs
Does the Tapmaster hands-free faucet control system work with my faucet?

Most likely, yes! Tapmaster is designed to work on any faucet that has a standard 1/2″ connection to the water shut-off valve under the sink.

I have a 3/8″ connection to my faucet, can I use a Tapmaster?

Yes, 1/2″ to 3/8″ adapters are available at most plumbing and hard-ward stores and will work with the Tapmaster valve block.

Can I use my faucet like normal if I install a Tapmaster?

Yes, however you would need to install a Tapmaster system that allows for “locking out” the Tapmaster system. These currently include the Euro activators and the Kick plate activators. We also offer latching valve assemblies that you can add to any Tapmaster system that allow you to keep the water running and use your faucet like normal.

Will Tapmaster touchless faucet systems work outside of North America?

Absolutely! However, since we are based in Canada and manufacture our product to North American plumbing standards you will have to buy an adapter to convert the North American 1/2″ faucet riser fitting to your local standard.

Is Tapmaster difficult to install?

Tapmaster faucet control systems are very easy to install. Most people have no trouble installing them without help but any plumber or handy person will have no trouble at all. For cabinet door activated models all you need is a pair of adjustable wrenches and a screwdriver. For kick pedal, Euro style and in-floor activators a drill and fish tape or wire coat hanger are also needed to run the control tubing.

What is Tapmaster’s warranty?

Tapmaster products are protected by a limited 5-year warranty against manufacturing defects. Please see our terms & conditions page for details.

Troubleshooting

Download our troubleshooting guide and exploded parts view (PDF).

Problem: Dripping Faucet

Solution 1: Turn off the cold water supply line to the faucet. If the dripping stops, service or replace the valve block on the cold water line. See below for valve block service procedure.

Solution 2: Turn off the hot water supply line to the faucet. If the dripping stops, service or replace the valve block on the hot water line.See below for valve block service procedure.

Solution 3: Pinch off the yellow tube between the pilot/actuator valve and the first valve block with pliers (DO NOT CRUSH). If dripping stops replace the pilot/actuator valve.

Problem: Water flow slow to shut off or will not shut off

Solution 1: Turn off the hot and cold water supply line to the faucet. Disconnect the green tube from the valve block on the COLD WATER side. Slowly turn on the cold water, using a container to catch the water which should flow in a steady stream from the green line. If there is no flow or poor flow, service the cold water valve block (see below). If flow is good, proceed to the next solution.

Solution 2: Turn off the hot and cold water supply line to the faucet. Disconnect the green tube from the valve block on the HOT WATER side. Slowly turn on the hot water, using a container to catch the water which should flow in a steady stream from the green line. If there is no flow or poor flow, service the hot water valve block (see below). If flow is good, proceed to the next solution.

Solution 3: Ensure green tubes from valve blocks are reconnected following solutions 1 and 2. With the hot and cold water still turned off, disconnect the blue tube coming from the pilot/actuator valve from the first valve block. Slowly turn on the water supply to the faucet, once again using a container to catch water, and check the flow from the blue tube. If there is no flow or poor flow, replace the pilot valve.

Problem: Water flow is very slow to turn on or will not turn on

Solution 1: Ensure that the pilot valve is in contact with the activation mechanism of your model by removing the pilot/actuator valve its housing and operating the top black button by hand. If the water flows, you will need to adjust the mechanism to ensure good contact.

Solution 2: Turn of the hot and cold water supply. Disconnect the blue tube coming from the pilot/actuator valve at the first valve block. Slowly turn on the water and check if there is steady flow from the blue tube. If flow is poor, replace the pilot valve.

Solution 3: With water supply to the faucet turned on, disconnect the yellow tube coming from the pilot/actuator valve at the first valve block. Using a container to catch any water, activate the Tapmaster and observe the water flow from the yellow tube. If there is no flow, replace the pilot valve. If there is a short burst of water, service the valve block (see below).

Problem – Noise from valve blocks when water is activated

Solution 1: Turn off the cold water supply line to the faucet. Activate the water flow with the Tapmaster. If there is noise, service the valve block on the cold water line (see below).

Solution 2: Turn off the hot water supply line to the faucet. Activate the water flow with the Tapmaster. If there is noise, service the valve block on the hot water line (see below).

Valve block service procedure

Step 1: Turn off the water supply(s) and disassemble the valve block by removing the four hex screws, take care not to lose the spring (see the illustrated breakdown).

Step 2: Remove the diaphragm and the filter-screen, clean all the ports in the body and manifold with vinegar or a commercial water deposit cleaner (paying attention to the small passages).

Step 3: Inspect the filter-screen and diaphragm and clean or replace as required (note: filter-screen is a dual purpose part, functioning as a coarse screen for the main water flow and is a porous plastic with 25 micron filtration to protect the control circuits).

Step 4: Reassemble the valve block as per the illustrated breakdown (pay attention to the alignment of the body diaphragm and manifold, take care not to crush the duck bill check valves on the diaphragm).

Step 5: Tighten the screws in an alternating crossing pattern. (hint: if the valve block is mounted use a little Vaseline or silicone grease to hold the spring in place).

Technical Drawings/Submittals

Submittal documents are used by engineers, architects and contractors to aid in the specification of Tapmaster products in new projects.

Cabinet Door/Custom Cabinet Integration’s

* 1710 Models have been renamed 1721 as of January 1, 2022

Kick Pedal Activator Models

* 1740 Models have been renamed 1751 as of January 1, 2022

Euro Foot Activator Models
In-floor Activator Models

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Phone: 1.800.791.8117

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